Hilton Hotel Call Center Operators Take Reservations From Home
Well, who would have thought that a large call center would close down, and operators could work from home as telecommuters?
The Streator, Illionois based Hilton Hotel Reservations Worldwide Call Center opened six years ago and is now closing down.
Greg Stanmar reports
The company will provide $250 and an allowance for high-speed Internet service to allow employees to work from their homes, making reservations for hotels in the chain, according to a press release issued this week. About 35 employees have taken the company up on its offer and the rest have until Jan. 25 to decide…
The entire Streator operation will be home based, adding to the 600 home based staff Hilton Hotels already employs. The theory is that the extra incentive would be saving on gas and traveling time, a well as the monetary incentive.
This is a huge move from traditional highly controlled call center operations. It will be interesting to see how this approach pans out and if it is the start of a trend worldwide.Tags: , call center, hilton hotel, hilton hotel call center