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Home Biz Notes

Archive for the ‘Customer Service’ Category

October 19th, 2008

Another Favorite Home Biz Notes Post - Little Acts of Kindness


Acts of Kindness Have Far Reaching Effects in Business and Life is another of my favorite post here, although I forgot to list it in 5 of My Favorite Posts at Home Biz Notes.
In Acts of Kindness, I discussed how author/illustrator Tasha Tudor’s kindness to an aspiring writer has had an effect all my life.  […]

By Mary Emma Allen -- 0 comments

October 2nd, 2008

Use World Card Making Day to Remember Your Customers


World Card Making Day!  There seems to be a day for almost everything.  If you can connect with your business, you can develop great promotions, along with having fun.
I just learned that October 4 has been designated World Card Making Day.  So businesses that carry cardmaking and scrapbooking supplies, in all likelihood, are offering specials.  […]

By Mary Emma Allen -- 0 comments

September 29th, 2008

The Customer Is Right - No, Not Always

“Be polite and smile, girls,” my mom would caution my sister and me when we complained about a customer at her small country grocery store.  “Remember, the customer is always right.”
So we took heed, smiled and kept our voices calm.  Occasionally we bit our tongues…or at least it seemed so.
However, sometimes the customer isn’t always right and you […]

By Mary Emma Allen -- 1 comment

September 22nd, 2008

Is This a Tough Time For Home Businesses?

We’ve been discussing, in previous posts, ”signs of the times” to look for that indicate your business or others you’re dealing with are beginning to feel the stress of the current tighter financial times.
Shannon Cherry, in a current blog post, Tough times for entrepreneurs and startups?, at Startup Spark, discusses this topic, too, and indicates areas […]

By Mary Emma Allen -- 1 comment

August 17th, 2008

When Text Messaging & Cell Phone Calls Drive Away Customers


Text messaging and cell phone calls have their place in business, but there can be times when they drive away customers.  They’re part of our modern technical world and can be an assistance in business.
However….there is a time and place!
This is something you must be aware of and enlighten any employees.  When a customer is […]

By Mary Emma Allen -- 1 comment

August 8th, 2008

Personal Delivery Could Give You A Business Edge

How can you make things more convenient for your customers?
Delivery and convenience are big issues in an era where people are time poor.
Food Direct is an Australian direct supermarket service. Rather than dropping things at your front door, if you’re home when they deliver at a pre arranged time, the delivery person will take the […]

By Yvonne Russell -- 1 comment

June 20th, 2008

5 Tips for Better Customer Relations in Your Home Business

Customer service and customer relations are very important for maintaining your business.
*Encourage customer feedback and learn to handle it in a diplomatic way.
*Sometimes, no matter what you do, you won’t satisfy a customer and are better off without them. However, try, as much as possible, to have the parting amicable.
*Develop […]

By Mary Emma Allen -- 0 comments

June 9th, 2008

Do You Tie Your Home Business Promotions Into Unique Celebrations

Associating business promotions with holidays and celebrations (local and national) often works well.
However, do you look for unique celebrations for creating promotions? These may catch attention and make people curious about your business.
You’ll discover all types of holidays and celebrations in every country. There are lists of holidays available on […]

By Mary Emma Allen -- 0 comments

April 3rd, 2008

Home Biz Notes Author Guest Posts At Power Seller King

eBay is a perfect selling opportunity for home business owners. Many make a full time living from eBay. Others dabble in eBay part time.
International Shipping Costs
One of the most contentious issues on eBay is shipping costs, especially international shipping costs.
As I am based in Australia, Power Seller King author, Suzanne Wells asked me to give […]

By Yvonne Russell -- 4 comments

March 21st, 2008

5 Tips…Going The “Extra Mile” For Your Customers

Performing that extra service for your customer or client gives you an edge in today’s competitive world. This doesn’t mean you’re a doormat and let them ask for services and products that go beyond those agreed upon or that you redo again and again something when there seems to be no way you’ll satisfy them.

Reply to […]

By Mary Emma Allen -- 0 comments