Keep a Smile for Your Home Business Customers
“We’re having a smiling contest,” a student explained to me, when I was substitute teaching in a fifth grade. (Teaching is something I do in addition to our home businesses.)
I’d noticed the two girls smiling all morning, a lovely grin on their faces. No matter what anyone said to them or what lessons they had to do, they responded with a smile.
The more I thought about their contest, the more I thought we could apply this to a home business, or any business for that matter, especially when it’s one where we meet our customers fact to face. A smile usually brings a smile in return, often deflects a complaint, and usually makes both you and the customer/client feel better.
Don’t you like to be around people who smile and don’t complain? Wouldn’t you rather do business with those who seem like a ray of sunshine? Even when you answer the phone, a smile on your lips often causes your voice to be more pleasant.
I commented once to a lady in customer relations, that she had such a pleasant voice. I’d never seen her, but enjoyed talking with her whenever I had to call this business. She explained that she always tried to smile when she answered the phone.
Think about smiling for your customers, whether you’re face to face, on the phone, or even e-mailing them. Have a “smile contest” to see how many people you can cheer.
Tags: customer+relations, customers, Home+business, smileShare This
Related Stories
POSTED IN: Customer Service
2 opinions for Keep a Smile for Your Home Business Customers
b5media - Happenings in the Business Channel
Apr 30, 2007 at 8:02 am
[…] are simple, but undervalued. Mary Emma, at Home Biz Notes, discusses the importance of greeting your customers with a smile to brighten their day and yours, as […]
homebiznotes.com - Home Biz Notes Mentioned in “Happenings in the Business Channel”
Apr 30, 2007 at 3:31 pm
[…] we learn “Smiles are simple, but undervalued. Mary Emma, at Home Biz Notes, discusses the importance of greeting your customers with a smile to brighten their day and yours, as […]
Have an opinion? Leave a comment: