October 2nd, 2008
World Card Making Day! There seems to be a day for almost everything. If you can connect with your business, you can develop great promotions, along with having fun.
I just learned that October 4 has been designated World Card Making Day. So businesses that carry cardmaking and scrapbooking supplies, in all likelihood, are offering specials. […]
September 29th, 2008
“Be polite and smile, girls,” my mom would caution my sister and me when we complained about a customer at her small country grocery store. “Remember, the customer is always right.”
So we took heed, smiled and kept our voices calm. Occasionally we bit our tongues…or at least it seemed so.
However, sometimes the customer isn’t always right and you […]
September 22nd, 2008
We’ve been discussing, in previous posts, ”signs of the times” to look for that indicate your business or others you’re dealing with are beginning to feel the stress of the current tighter financial times.
Shannon Cherry, in a current blog post, Tough times for entrepreneurs and startups?, at Startup Spark, discusses this topic, too, and indicates areas […]
August 17th, 2008
Text messaging and cell phone calls have their place in business, but there can be times when they drive away customers. They’re part of our modern technical world and can be an assistance in business.
However….there is a time and place!
This is something you must be aware of and enlighten any employees. When a customer is […]
June 20th, 2008
5 Tips for Better Customer Relations in Your Home Business
Customer service and customer relations are very important for maintaining your business.
*Encourage customer feedback and learn to handle it in a diplomatic way.
*Sometimes, no matter what you do, you won’t satisfy a customer and are better off without them. However, try, as much as possible, to have the parting amicable.
June 5th, 2008
There’s a lesson to be learned about customer service from Twitter’s recent outages. Have you discovered Twitter yet?
Despite the current issues, I highly recommend it. At first I didn’t “get” Twitter, but I’ve had a change of heart.
I’m a big fan of Twitter for business and for communication. I’ve found Twitter great as a microblogging […]
March 21st, 2008
Performing that extra service for your customer or client gives you an edge in today’s competitive world. This doesn’t mean you’re a doormat and let them ask for services and products that go beyond those agreed upon or that you redo again and again something when there seems to be no way you’ll satisfy them.
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