Customers Are Your Home Business Lifeline Other Bloggers Agree
If you’re in business, you need customers or clients…those are your lifeline to existence. In several posts, I’ve discussed getting and keeping customers. The comments I’ve received often expand upon the information and give additional hints.
For instance, in response to my post, Taking Care of Your Home Business Customers, Yvonne Russell of Grow Your Writing Business, related an anecdote about a hairdresser she knows. The woman told Yvonne that her “trade skyrocketed just by sending out a personalized note every five weeks that the next haircut was due.” She found her customers appreciated the reminder. She had asked if they would like to be included [so they didn’t feel they were being bombarded with mail].
The personalized note the hairdresser used, or personal e-mail, in some cases, can be adapted to most any type of home business…or business outside the home.
Laura Spencer, from Work from Home Momma, mentioned, in a comment on that same post, “This is exactly what I was explaining to someone today.” She said she explained that the self-employed person, in a way, worked for the customer. This implies that you best keep your customer satisfied…if you want repeat business.
Does anyone else have incidents where sending notes, doing something special, taking time to chat with a customer/client helped strengthen that customer relationship? I’d enjoy having you share them.Tags: customer+relations, customers, grow+your+writing+business, hairdresser, home+biz, Home+biz+notes, Home+business, Laura+Spencer, Work+From+Home+Momma, Yvonne+Russell