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Customers Are Your Home Business Lifeline Other Bloggers Agree

by Mary Emma Allen on July 18th, 2007

If you’re in business, you need customers or clients…those are your lifeline to existence.  In several posts, I’ve discussed getting and keeping customers.  The comments I’ve received often expand upon the information and give additional hints.

For instance, in response to my post, Taking Care of Your Home Business Customers, Yvonne Russell of Grow Your Writing Business, related an anecdote about a hairdresser she knows.  The woman told Yvonne that her “trade skyrocketed  just by sending out a personalized note every five weeks that the next haircut was due.”  She found her customers appreciated the reminder.  She had asked if they would like to be included [so they didn’t feel they were being bombarded with mail].   

The personalized note the hairdresser used, or personal e-mail, in some cases, can be adapted to most any type of home business…or business outside the home. 

Laura Spencer, from Work from Home Momma, mentioned, in a comment on that same post, “This is exactly what I was explaining to someone today.”  She said she explained that the self-employed person, in a way, worked for the customer.  This implies that you best keep your customer satisfied…if you want repeat business.

Does anyone else have incidents where sending notes, doing something special, taking time to chat with a customer/client helped strengthen that customer relationship? I’d enjoy having you share them.

Tags: , , grow+your+writing+business, , , , , , , Yvonne+Russell

POSTED IN: Business Blogging, Promotion

4 opinions for Customers Are Your Home Business Lifeline Other Bloggers Agree

  • Laura
    Jul 18, 2007 at 5:47 pm

    Thanks for linking to my comment!

  • Mary Emma
    Jul 18, 2007 at 6:37 pm

    Thanks, Laura, for checking out this post. You left an interesting comment on the other one, as did Yvonne. I’m never sure if readers check out comments on a post and receive the additional information which often adds so much to what I’ve written. So sometimes I gather this together in a post. Thanks for adding your input

  • Jennifer
    Jul 22, 2007 at 12:53 am

    When I write magazine articles I make sure to 1) send a nice thank you card to every single source and 2) then make copies of the article when it’s published and send each source a copy of that as well. I try to do this each time. I’m behind on my last article (not good) but how it pays off is cool because almost always I get an email back from my sources saying, “Feel free to use me again” or “Here’s another source idea.” I also send thank you cards to editors but I think source relations are more important.

  • Mary Emma
    Jul 22, 2007 at 4:49 am

    Thank you, Jennifer, for stopping by and leaving a comment. I’m sure your sources and editors appreciate your notes. So many people nowadays don’t send thank you notes or thank you e-mails for anything. My mom used to have us four children sit down the day after birthdays, Christmas and other occasions we received gifts, and write thank you notes. I’m not always as good as I should be or as prompt as I should be…but I’m glad Mother ingrained this habit into me.

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