September 29th, 2008
“Be polite and smile, girls,” my mom would caution my sister and me when we complained about a customer at her small country grocery store. “Remember, the customer is always right.”
So we took heed, smiled and kept our voices calm. Occasionally we bit our tongues…or at least it seemed so.
However, sometimes the customer isn’t always right and you […]
August 31st, 2007
Don’t Promise Your Home Business Customers More Than You Can Deliver
You’re enthusiastic about a project. You’re excited you have another customer. You try to make an impression and agree to finish a project or perform a service in less time than usual. Or you don’t allow time in case you run into a problem.
Take Eric Eggertson’s advice in this post from his Common Sense PR […]
March 10th, 2007
Can Home Business Owners Become Too Complacent?
Matt Keegan, of The Article Writer, commented on my previous post about listening to your home business customers and made a very good point. He mentioned the importance of maintaining “a strong line of communication” with one’s customers through e-mail or phone conversations.
However, this part of Matt’s comment really makes a point, I think: Working from home is […]