Thursday Thirteen - 13 Tips for Easing Customers’ Stress
So often your customers are rushed and stressed this time of year as they finish their shopping, attend school holiday programs, do extra baking, wrap up year-end reports at work and often deal with stormy weather.
How can you make them smile and feel less stressed when they shop with you or visit your online store?
1. Smile of course. Often a smile will bring one in return.
2. Put smiley faces or cheery design on e-mail correspondence with them.
3. Tuck little cards, no larger than a business card, into their packages with an uplifting saying. This works for online shipping and items at a walk-in store.
4. Gift wrap packages for little or no extra charge.
5. Have a coffee or tea pot ready with a refreshing drink. (As long as this meets with health codes in your area.)
6. Have a bowl where customers can place their name or business card for a drawing…weekly or daily until Christmas…for some small item.
7. Feature a drawing on your blog, if you have one for your business, where you pull names for cheery comments left.
8. Play background music in your shop. It might be soft or lively, interspersed with Christmas music. Or, depending on your beliefs and those of your customers, you might play simply relaxing music.
9. Perhaps you’ll have music on your web site.
10. Provide a box of toys for children to play with while Mom shops.
11. Smile when answering the phone and use a cheery voice. The smile comes across as you talk, I’ve been told.
12. Wear clothes that make you feel cheery when you’re greeting customers…and when you’re conducting your online business.
13, Again….keep a SMILE on your face, in your voice…and in your fingers while tapping on your computer keyboard.
(c)Mary Emma Allen
Tags: home+based+business, Home+business, home+business+advice, home+business+questions, home+business+success+tips, home-+-business-+-Christmas, online+business, thursday-+-thirteenShare This
Related Stories
POSTED IN: Business Ideas, Promotion, Seasonal, Thursday 13
7 opinions for Thursday Thirteen - 13 Tips for Easing Customers’ Stress
Thursday Thirteen - 13 Tips for Easing Customers’ Stress · Gift Card News and Deals
Dec 13, 2007 at 3:32 pm
[…] Original post by homebiznotes.com […]
Thursday Thirteen - 13 Tips for Easing Customers’ Stress · Business Card Information and Deals
Dec 13, 2007 at 3:40 pm
[…] Original post by homebiznotes.com […]
Laura
Dec 13, 2007 at 7:28 pm
Many people don’t realize it, but a smile is such an important touch for a business person. It’s almost impossible to be rude or grumpy when you are smiling and your voice automatically sounds friendlier. Good post!
Mary Emma Allen
Dec 13, 2007 at 8:09 pm
Thanks, Laura, for stopping by and sharing your input about the importance of smiling. I’m pleased you enjoyed it.
Bridget Wright
Dec 13, 2007 at 9:18 pm
These are some really good tips for battling customer’s stress. I’d also like to add one more:
Always ask them how they are and how they’re day is going. This shows that you have a personal concern for their well-being as well.
Mary Emma Allen
Dec 14, 2007 at 4:01 pm
That’s a great tip, Bridget. Thanks for stopping by and sharing it.
Thursday Thirteen - 13 Random Business Thoughts
Feb 21, 2008 at 2:05 am
[…] Thursday Thirteen - 13 Tips for Easing Customers’ Stress […]
Have an opinion? Leave a comment: